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Departmental Handbook

The Modelling of Behaviour

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The Modeling of Behaviour


Our personal approach to situations provides the model for the kind of behaviour and attitudes we wish to see and experience in CCHS. It sets the climate and tone.
The following characteristics have been identified as providing the basis for appropriate modelling and although they are based on classroom interactions, they can be applied in the wider context of customer relations and care:

Interactions


  • Encourage everyone to take pride in their work
  • Value and incorporate the contribution of everyone
  • Always respond constructively to everyone
  • Treat everyone as co-workers. Respect them and co-operate with them.
  • Be consistent in your responses
  • Show interest in the individual

Management


  • Be well organised
  • Be relaxed within a calm and caring atmosphere
  • Be friendly but professional
  • Be purposeful
  • Be in control

Behaviours


  • Set clear goals
  • Set appropriately high expectations/aspirations
  • Be watchful and attentive, appreciative, enthusiastic and supportive
  • Encourage open dialogue, using appropriate voice tone.

Advice


Colleagues have identified the following strategies as useful in maintaining a positive environment. Consistently we should all attempt to apply these strategies.

Reception and Dismissal


  • Greet people punctually and politely
  • Establish and apply a routine and/or procedure for all interactions
  • Supervise the departure of people from your area

Establish an Agreed Routine (particularly, but not exclusively, in the classroom)


  • A Quality Audience is required before giving instructions and/or taking responses
  • Assign responsibility for resource management
  • Latecomers should not be allowed to interfere with the work of those who have arrived on time
  • Put-downs/slagging or arguments are unacceptable and should be marginalised
  • No person should be excluded from an interaction unless they make it unavoidable

No student should be allowed out of class unless absolutely necessary

Students should have a timed, dated and signed note along with your “Permission to be out of class” card, unless being released to attend an appointment.
Students should not be allowed out of class in pairs or groups.